About Us
Stevenage Leisure Limited (SLL) is one of the UK’s leading ‘leisure trusts’, a community based Non Profit Distributing Organisation (NPDO). It is a private company, limited by guarantee, formed originally in March 1998 to manage four leisure facilities in Stevenage.
SLL has expanded and grown successfully through a strategic recipe of delivering a wide range of leisure and cultural activities and opportunities for all the community, at value for money prices. We currently work closely in partnership with 4 local authorities in Hertfordshire and Bedfordshire to manage 14 leisure and cultural facilities.
By promoting healthier and more active communities, and providing choice and incentives for all to participate through imaginative and inclusive programming, SLL works with its partners to improve both physical and mental wellbeing.
This has had the effect of improving the quality of life for our communities, in addition to helping to deliver our partners health and social agendas, and community strategies.
For more information on SLL and its wide range of activities please view or download our Annual Report 2008/09 (opens in a new window)
Our Mission is:
“We are committed to exceeding expectations through the delivery of operationally efficient, value for money and high quality leisure opportunities for all, whilst generating surpluses to reinvest in our facilities”
Our Vision is:
‘Through excellence in financial and operational management, SLL is committed to being the best and most innovative community-based company:
- delivering quality leisure, sports, fitness and cultural facilities and activities
- enriching our customers lives through affordable pricing and meeting our clients health, social and economic objectives and priorities”
Our Customer Charter:
SLL is committed to ensuring that the services at the centres it manages will be accessible to all who seek to use them. Our staff are committed to assisting customers and demonstrating that they care about their needs and will seek to provide a competent, courteous, helpful and friendly service to the highest professional standards. For details of what you can expect from us, please download our customer charter.
Customer Charter
SLL’s Core Values
SLL seeks to deliver its mission and vision by working within a defined framework of core values as follows:
- Putting the customer first
- Exceeding expectations through service delivery and continuous improvement
- ‘Going the extra mile’ for customers and colleagues alike
- Being an employer of choice by valuing staff as a crucial asset
- Increasing operational effectiveness by working as one team
- Treating everyone fairly and with respect
- Seeking always to work in close partnership
- Expanding opportunities for lifelong learning and personal development
Working in Partnership
SLL works closely in partnership with 4 local authorities: Stevenage Borough Council, Central Bedfordshire Council, North Hertfordshire District Council and Hertfordshire County Council to deliver, operate and manage the provision of quality sports, leisure and cultural experiences within fourteen facilities:
Being an 'Employer of Choice'
SLL aims to be an employer of choice for those seeking a rewarding career within leisure. We invest heavily in the training and development of staff, and have achieved Investors In People (IIP) accreditation at many of our sites, with the rest due to achieve IIP accreditation during 2009/10.
For more information on a career with SLL, please click here
To download the latest edition of ‘Watch This Space”, SLL’s staff magazine please click here
Delivering Quality Services
SLL’s commitment is reflected in its outstanding Quest scores. All of its Quest registered sites have achieved scores of 70% or above, and the company has won many awards for its training and development, levels of customer service and operations.
All of our fitness suites are FIA registered with REPs registered staff who adhere to their codes of practice.
Registered Office:
Stevenage Arts & Leisure Centre, Lytton Way, Stevenage, Herts. SG1 1LZ
Registered in England No: 3446357